Shipping & Delivery

At Turbo Genny, we aim to provide fast, reliable, and transparent shipping so you can receive your power solutions with confidence.

Free Shipping

We offer free standard shipping on all eligible orders within the continental United States.

In rare cases, oversized, overweight, or freight-class products may require additional shipping fees. If this applies to your order, our team will contact you before shipment.

Shipping Address Guidelines

Please review your shipping details carefully at checkout.

  • Turbo Genny is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses

  • A valid physical address is required for delivery

  • We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses

Shipping Locations

We currently ship within the continental United States (48 states).

At this time, we do not ship to:

  • Alaska, Hawaii, or Puerto Rico

  • U.S. territories and protectorates

  • International destinations

Shipping availability may expand in the future. Please contact us if you have special delivery requirements.

Order Confirmation

Once your order is placed, you will receive an automated confirmation email verifying:

  • Your order details

  • Payment authorization

  • Shipping information

If you do not receive a confirmation within a few minutes, please check your spam folder or contact our support team.

Order Processing & Shipping Time

Processing Time

  • In-stock items are typically processed within 1–3 business days

  • Orders placed on weekends or holidays are processed on the next business day

Shipping Time

  • Standard transit time is usually 2–7 business days after shipment

  • Total delivery time (processing + transit) generally ranges from 3–10 business days

Some specialized, oversized, or freight shipments may require additional handling time.

Tracking Your Order

Once your order ships, tracking details will be emailed to you within 24 business hours.

You can use this information to monitor your delivery status in real time.

Delivery Estimates

All delivery timelines provided by Turbo Genny and our shipping partners are estimates only.

Delivery may be affected by:

  • Weather conditions

  • Carrier delays

  • High-volume seasons

  • Natural events or service disruptions

Refunds are not issued solely due to deliveries arriving outside estimated timeframes.

Out-of-Stock & Backordered Items

If an item is temporarily unavailable or on backorder:

  • Our team will notify you within 24 business hours

  • We will provide updated availability information

  • You may choose to wait, substitute, or cancel the item

Your satisfaction and transparency are our priority.

Need Assistance?

If you have questions about shipping, delivery, or special arrangements, our support team is ready to help.

Call us at (657)-464-7336 or visit our Contact Us page.